Discover in our article today how to maintain quality in home office customer service. In general, the image of the leader has always been extremely important for companies that consistently prioritize giving motivational advice and keeping their employees engaged and willing to wear the company's shirt.

But in this situation of economic crisis where many companies are restructuring, changing the way they work and reinventing themselves to survive in the market, how can leaders motivate their teams, keep them united and even increase productivity? ‍

Nowadays, more than ever, leaders need to think about their businesses and the health and well-being of their employees. Their attitude should be focused on finding solutions that are beneficial for both parties, and their role has never been so difficult and innovative. Today, the biggest responsibility of leaders is to move forward in the face of problems and insecurities.

But how can you keep your team motivated and connected in an adverse situation full of uncertainties?

In this article, we discuss the importance of leadership and give some tips for maintaining your team motivated and engaged while working from home.

What does it mean to be a leader?

Being a leader is not easy, it depends not only on the leader himself but also on the needs of the rest of the team. There are countless variables: the maturity of the leader to allow the group to take the lead, the ability to understand the need for space and freedom of the individual, and guidance and support at other times.

The worst thing that can happen to a leader who cannot listen to those around him is that, at some point, he is surrounded by people who have nothing to say. A coexistence in which everyone loses, especially in the motivational campaign.

Good practices for leading in home office and keeping the team motivated ‍

Now that we have clarified how important and relevant a leader is to their team, let's give some tips that can help you connect and keep your team motivated in this moment when home office is part of our reality.

Always keep in touch

Now more than ever, leaders need to maintain intimacy with their subordinates, and the most effective way to do this is to maintain good communication even at a distance. Be transparent and truthful when sharing the company's information that is available at the moment. This helps minimize anxiety and fear and brings a sense of security and trust.

Talk to your team and align expectations, listen to ideas and concerns, and keep channels open so that you are the source of the information. When communication is poor and misinformation prevails, there is conflict and uncertainty, do not let this happen. Being present and attentive, establishing a frequency of communication is important here and now.

Pay attention to the behavior of your team

In the face of an unstable economic situation, many companies need to restructure teams, lay off employees, and change some business practices.

This generates fear and insecurity among employees since the consequences can directly affect their work.
This is where the leader's role becomes crucial. Focusing on demotivated employees, those without initiative and with little interest in collaborating is essential to maintaining a good relationship with the entire team.

Pay special attention to these individuals, understand their situation, and do your best to change it. It is the leader's task to identify these signs and find ways to reverse them.

Provide regular feedback and encourage

Even in home office, one of the most important functions of a leader is to develop talents, and in this sense, feedback becomes one of the main tools to help in this evolution.

Get to know your team, see everyone's schedules, monitor projects, contributions, and deliverables. Conduct group and individual reviews as necessary. It is a way to keep track of your team's work and show each one of them that you can see them even at a distance and that each of their work is fundamental to the organization.

Empowerment‍

It is a concept that means "decentralization", giving employees autonomy and greater involvement in activities, and is one of the most empowering and responsible motivating behaviors in companies.

Use this to your advantage. Give more autonomy, delegate tasks, and make your team members feel that their voices are part of the company's decisions and that they are being heard.

Be aware of workload overload‍

It happens that people who work from home most of the time end up working more than those who work in an office. ‍This is because schedules end up confusing personal and professional life.

Therefore, this is something that every leader and their team should be aware of.

Recognition‍

Maybe this is a moment when a company cannot financially recognize its employees, cannot increase salaries, or offer bonuses. This is a time of recession and cost-cutting.

But being recognized does not stop there. A leader can use other means to evaluate their employees. Praise in the face of exceptional performance means a lot to those who receive it and sets an example for those who hear it.

There are many ways to keep your team motivated while working from home, and as discussed, this is a fundamental function of a leader. Empathy and good practices can make a difference, and they always will, especially at such an adverse moment.

So, what do you think? From now on, you already know how to keep your team motivated in a home office!!!

Want to measure the productivity of your employees? Monitoo can assist leaders in this challenge.

 Visit www.monitoo.com.br and get in touch with us!